Communication Assistance Resolution Process

 

The Board of State and Community Corrections (BSCC) is fully committed to ensuring that all persons accessing its services are provided these services in an appropriate and timely manner. If you feel we were unable to serve you because of a language (limited- English proficiency) or other communication difference, the BSCC may be able to provide additional language or communication assistance that will assist you with the information or services you have requested.

Please take the following steps to resolve your language or communication assistance needs:

• Contact our EEO Liaison by email at EEO@bscc.ca.gov or call (916) 322-8022, Monday through Friday 8:00 a.m. to 5:00 p.m.
   
• Provide the following information:

1. Name and phone number.
2. Date service needed and location of service.
3. Description of the service needed.

The BSCC will attempt to resolve your concern with five (5) business days.